How to Cancel Calm
Quick process
Within 14 days of purchase (EEA/UK/Switzerland only)
Cancel before renewal date
Important Warnings
- Must cancel at least 24 hours before renewal to avoid being charged for next period
- No refund for already paid fees unless within 14-day withdrawal window (EEA/UK/Switzerland)
- If purchased through App Store or Google Play, must cancel directly through those platforms
- Family plan can only be canceled by primary account holder
- Using services during 14-day withdrawal period forfeits refund right (EEA/UK/Switzerland)
- Lifetime subscriptions are non-transferable and tied to account for life of service, not user
Step-by-step instructions
Open the Calm app or go to calm.com and sign in to your account
Tap or click on 'Profile' on the Home screen
Tap or click the 'Settings' gear icon in the top left corner
Select 'Manage Subscription' from the settings menu
If purchased through calm.com, follow the cancellation prompts on the page
If purchased through Apple App Store or Google Play Store, tap 'here' to be redirected to your device's subscription settings
Complete the cancellation process before at least 24 hours prior to your next billing date
Note: You will retain access until the end of your current billing period
Tips & Things to Watch For
Lifetime Subscription Not Actually Lifetime
CriticalThe 'lifetime' subscription is for the remaining lifetime of Calm Premium service, NOT your actual lifetime. The ToS states it 'may not necessarily be the remainder of your lifetime.' Calm can also launch new services outside of Calm Premium that won't be included. Non-transferable and cannot be sold or licensed. Pro rata refund available only if Calm makes material negative changes to features available at purchase.
Must Cancel 24 Hours Before Renewal
CriticalYou must cancel your Recurring Subscription at least 24 hours before the end of your current subscription period to avoid being charged for the next period. Missing this window means you'll be charged for another full subscription period with no refund available.
Potential Retention Offers When Canceling
Pro TipWhile not explicitly mentioned in the ToS, meditation/wellness apps like Calm commonly offer discounts (typically 25-50% off) when users attempt to cancel their subscription. Start the cancellation process and watch for pop-ups or offers before confirming final cancellation. This is a standard retention tactic in the subscription industry.
Student Discount May Be Available
Pro TipWhile not mentioned in the scraped content, Calm has historically offered student discounts (typically 40-50% off) through platforms like UNiDAYS or SheerID. Check these third-party student verification platforms to see if Calm currently offers discounted subscriptions for students.
What to Expect
Dark Patterns to Watch
- Different cancellation paths based on purchase platform creates confusion
- Must cancel 24 hours before renewal or charged for next period
- No clear cancellation button mentioned - redirects to third-party platforms
- Retention of access after cancellation may create false sense that cancellation didn't work
Retention Tactics
- Reminder that you lose access to 500+ Sleep Stories
- Shows premium content and features you'll lose
- Continued access until period ends may reduce urgency to track cancellation
Cancel via Email
Send this pre-written email to support@calm.com Sign up to auto-fill your details.
Calm Plans & What You'll Lose
What you'll lose access to
After You Cancel
Reactivation
You can reactivate your account later
Content Access
Your content remains accessible after cancellation
Refund
Via Original payment method
14-day withdrawal right for EEA/UK/Switzerland users only. Right is lost if services are used during the 14-day period unless defective. Lifetime subscriptions may receive pro-rata refund if material negative changes occur.
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