How to Cancel Whoop
Plan ahead
Within 30 days of rejection notice for ToS changes
Cancel before renewal date
Important Warnings
- Must contact support@whoop.com to cancel - no self-service option
- Cancellation effective at end of current billing period, not immediately
- Auto-renewal is default - must actively cancel to stop billing
- WHOOP device must be returned per their instructions
- Account deletion available but separate process from cancellation
- Free trial users must cancel before trial ends to avoid charges
- Changes to ToS require 30-day notice period to reject
Step-by-step instructions
Email support@whoop.com with your cancellation request
Include your full name and email address associated with your WHOOP account
State clearly that you wish to cancel your membership
Wait for confirmation email from WHOOP support team
Cancellation will be effective at the end of your current billing period
Return the WHOOP device if still within trial period or as instructed
Tips & Things to Watch For
ECG and Heart Rhythm Features Not Available in All EU Regions
CriticalECG and Irregular Heart Rhythm Notifications (included in Peak and Life tiers) are NOT available in Faroe Islands, Guernsey, Isle of Man, Jersey, Monaco, or Greenland within EU/UK. If you're in these regions, you're paying for features you can't access on the higher tiers.
Licensed Not Sold - Device May Be Disabled Post-Cancellation
CriticalToS grants only a 'limited, non-exclusive, non-transferable, non-sublicensable, revocable license' to use the device and software. The word 'revocable' suggests WHOOP can remotely disable the device if you cancel your membership, making it worthless hardware.
Lifetime Warranty May Extend Device Value
Pro TipAll memberships include a 'lifetime warranty' where WHOOP will repair or replace faulty devices hassle-free (terms and conditions apply). This means if you're considering canceling, you could keep the device working throughout your membership period without replacement costs eating into the value.
24/7 Support May Include Retention Offers
Pro TipPricing page advertises '24/7 Support' for all members. When attempting to cancel, contacting support may trigger retention offers like discounted months or tier downgrades. This is common practice in subscription services but not explicitly mentioned.
What to Expect
Dark Patterns to Watch
- No self-service cancellation option visible on website
- Requires contacting support rather than direct cancellation
- Cancellation process not documented in accessible help pages
- Help page appears to have CSS errors making it difficult to navigate
- No clear cancellation link in account settings mentioned in ToS
- Forces user interaction with support team rather than automated process
Retention Tactics
- 24/7 support team available to handle cancellations (likely trained in retention)
- Membership switching option emphasized throughout site
- Free trial offered to reduce initial commitment hesitation
- Lifetime warranty benefit highlighted as membership perk
- Regular feature updates mentioned as ongoing value
Cancel via Email
Send this pre-written email to support@whoop.com Sign up to auto-fill your details.
Whoop Plans & What You'll Lose
What you'll lose access to
After You Cancel
Reactivation
You can reactivate your account later
Content Access
You'll lose access to your content after cancellation
Refund
Via Not specified in available documentation
Can reject ToS updates within 30 days and remain on prior agreement until end of current membership period
Not ready to fully cancel?
Downgrade available
Switch to a cheaper plan instead
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