How to Cancel Wix
Quick process
14 days from initial Premium plan purchase
Cancel before renewal date
Important Warnings
- 14-day money-back guarantee only applies to initial Premium plan purchase, not renewals
- Free domain voucher is non-refundable and only valid for 60 days after purchase
- Canceling Premium plan returns site to free plan with Wix branding and limited features
- Annual and multi-year plans paid in full upfront - no pro-rated refunds after 14 days
- Site will revert to Wix subdomain (username.wixsite.com/sitename) if custom domain not separately maintained
- Storage limits will be reduced to free plan levels
- eCommerce, scheduling, and advanced features will be disabled
Step-by-step instructions
Log in to your Wix account at https://www.wix.com
Click on your profile icon in the top-right corner of the page
Select 'Billing & Payments' from the dropdown menu
Find the Premium subscription you want to cancel
Click on the three dots or 'Manage' option next to the subscription
Select 'Cancel Subscription' or similar option
Follow the prompts and confirm your cancellation decision
Tips & Things to Watch For
Transaction Fees May Apply to Payment Processing
CriticalWhile Core, Business, and Business Elite plans include 'Accept payments' functionality, the pricing page doesn't specify if there are transaction fees for processing payments. Wix typically charges 2.9% + $0.30 per transaction (via Wix Payments) in addition to plan costs. Verify this before committing if you're running eCommerce.
eCommerce Platform Tiers May Limit Product Count
CriticalCore includes 'Basic eCommerce,' Business includes 'Standard eCommerce,' and Business Elite includes 'Advanced eCommerce.' These tiers likely impose limits on product counts, automation features, or sales channels. Verify eCommerce limitations if planning a large store - you may need Business Elite even for medium-sized catalogs.
Free Trial Create Account to Test Before Paying
Pro TipWix allows you to 'Start for Free' and build your entire site before purchasing a Premium plan. You can fully test all design features, build your content, and see exactly what you're getting before spending money. Only upgrade when ready to connect a domain and remove Wix branding.
Enterprise Custom Pricing May Offer Better Rates
Pro TipFor businesses needing multiple sites, the Enterprise plan offers custom pricing that could be more cost-effective than multiple Business Elite plans. The page states 'Pricing varies based on project scope' - this suggests negotiable rates for large customers. Contact sales to negotiate if managing 5+ sites.
What to Expect
Dark Patterns to Watch
- Cancel page requires login without preview of process
- Billing section nested in account settings rather than prominently displayed
- Multiple confirmation screens likely present
- Retention offers appear during cancellation flow
- Loss aversion messaging about features you'll lose
Retention Tactics
- Shows list of Premium features you'll lose
- May offer discount or extended trial period
- Highlights free domain voucher being forfeited
- Reminds users of site collaborators and storage being reduced
- Potential survey asking reasons with offers to stay
Wix Plans & What You'll Lose
What you'll lose access to
After You Cancel
Reactivation
You can reactivate your account later
Content Access
Your content remains accessible after cancellation
Refund
Via Original payment method
14-day money-back guarantee applies only to initial upgrade to Premium plan, not renewals or plan upgrades
Not ready to fully cancel?
Downgrade available
Switch to a cheaper plan instead
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