How to Cancel Deezer
Important Warnings
- Must cancel at least 48 hours before next billing date to avoid charges
- No right to withdrawal or refund after subscription begins
- All downloaded offline content will be immediately deleted
- Access ends immediately upon cancellation with no grace period
- Account can be downgraded to free tier instead of full cancellation
- Payment method issues can result in immediate suspension without notice
Step-by-step instructions
Log in to your Deezer account at https://www.deezer.com
Click on your profile icon in the top right corner
Select 'My Account' or 'Account settings'
Navigate to the 'Subscriptions' or 'My Offers' section
Click on 'Cancel my subscription' or 'Manage subscription'
Follow the prompts to confirm cancellation
Note: You must cancel at least 48 hours before your next billing date to avoid being charged
Tips & Things to Watch For
Strict Export Control Compliance Required
CriticalArticle 4(viii) requires users to comply with U.S. export controls and similar laws, and guarantees they are not subject to economic sanctions by the UN, US, UK, EU, or other jurisdictions. VPN use to access from sanctioned countries could result in account termination and potential legal issues.
Prohibition on Artificial Stream Manipulation
CriticalArticle 6 explicitly prohibits 'any unauthorized and/or fraudulent use of DEEZER accounts (e.g., for artificially or abnormally increasing the number of plays of specific music recordings) through automated processes such as bots and scripts.' This targets playlist manipulation schemes and can result in permanent ban.
Self-Service Cancellation Available
Pro TipArticle 7 states users can delete their account at any time through the 'My Account' tab on the website or app. This suggests Deezer has straightforward self-service cancellation without needing to contact support, which is better than many competitors.
Deezer Family Allows 6 Profiles and 13 Devices
Pro TipDeezer Family plan supports up to 6 different member profiles on one account with up to 13 different devices connected, and allows simultaneous listening. This is significantly more generous than the Premium plan which only allows 3 devices. Members don't need to live at the same address based on the scraped content.
Dark Patterns to Watch
- No direct cancel link provided in navigation
- Cancel option buried deep in account settings
- 48-hour advance notice requirement not prominently displayed
- Immediate loss of access upon cancellation (no grace period)
- No clear cancel page - must navigate through account settings
- Community forum pages instead of direct help articles for cancellation
Retention Tactics
- Shows features you'll lose (offline listening, ad-free, etc)
- Reminds of downloaded content that will be deleted
- May offer to downgrade to free tier instead
- Highlights personalized playlists and Flow features being lost
Cancel via Email
Send this pre-written email to support@deezer.com
Sign up to auto-fill your details.
Deezer Plans & What You'll Lose
What you'll lose access to
After You Cancel
Reactivation
You can reactivate your account later
Content Access
You'll lose access to your content after cancellation
Not ready to fully cancel?
Downgrade available
Switch to a cheaper plan instead
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