How to Cancel Voyo
Important Warnings
- After 7-day trial ends, you automatically transition to Komfort plan at 199 Kč per month
- Service rebranded from Voyo to Oneplay - use new platform for account management
- Multi-device access (3 devices) costs additional 99 Kč monthly on most plans
- Access to content will be lost immediately upon cancellation
- 30-day billing period stated as 'měsíc' or 'měsíčně' means 30 days, not calendar month
Step-by-step instructions
Go to voyo.nova.cz (now rebranded as Oneplay) and sign in to your account
Click on your profile icon or account settings in the top navigation
Navigate to 'Účet a služba' (Account and Service) or subscription settings section
Look for 'Plány předplatného' (Subscription Plans) or billing management
Find and click the option to cancel or manage your subscription
Follow the prompts to confirm cancellation
If unable to find cancellation option, click 'Kontaktovat Podporu' (Contact Support) in the FAQ section to request cancellation
Tips & Things to Watch For
Registration Email Used as Primary Account Identifier
Pro TipThe homepage shows email as the primary registration field ('E-mail' with 'Vyzkoušejte 7 dní zdarma' button). Use a dedicated email or email alias to easily manage subscriptions and avoid spam. Some users create multiple accounts with different emails for repeated trials.
Family Streaming Add-on Can Be Purchased Separately
Pro TipThe 'Rodinné sledování' (Family Streaming) package allowing 3 simultaneous devices can be added to any plan for 99 Kč/month through account settings. This effectively makes Komfort + Family (298 Kč total) cheaper than Extra Zábava (399 Kč) if you don't need the extra channels.
Dark Patterns to Watch
- No clear cancellation button visible in scraped content
- Rebranding from Voyo to Oneplay may confuse existing customers
- FAQ page requires JavaScript and provides limited direct cancellation information
- Support contact required if self-service cancellation not readily available
- Automatic transition from 7-day trial to paid plan without explicit opt-in reminder
Retention Tactics
- 7-day free trial automatically converts to 199 Kč monthly plan
- Emphasis on exclusive content and features users will lose
- Highlighting '2000+ films and TV shows' to remind of value
- Sports statistics and multi-device streaming benefits displayed prominently
Voyo Plans & What You'll Lose
What you'll lose access to
After You Cancel
Reactivation
You can reactivate your account later
Content Access
You'll lose access to your content after cancellation
Not ready to fully cancel?
Downgrade available
Switch to a cheaper plan instead
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