Jak zrušit Dropbox
Důležitá upozornění
- Refunds are only issued if required by law - EU users have 14-day right to cancel
- Annual plans automatically renew unless cancelled before renewal date
- Non-EU users typically will NOT receive refunds after cancellation
- Paid Account remains active until end of billing period after cancellation
- Account may be suspended if payment fails
- Unused accounts (12+ months inactive on free plans) may be terminated
- Dropbox Team administrators may control and restrict your account if using work email
Postup krok za krokem
Go to https://www.dropbox.com and sign in to your account
Navigate to https://www.dropbox.com/cancel or access account settings
Click on your profile icon and select 'Settings'
Navigate to the 'Plan' or 'Billing' section
Click 'Cancel plan' or 'Cancel subscription'
Follow the prompts and confirm your cancellation
Note: If you have issues, call +1-855-237-6726 for sales/support assistance
Tipy a na co si dát pozor
Export Your Data Before Account Suspension
KritickéIf Dropbox notifies you of Terms violation or non-payment, you'll get advance notice to export your data before account suspension. However, once suspended or terminated, you will NOT be able to access or export your files. Always maintain local backups and respond immediately to any suspension warnings.
Work Email = Organization Controls Your Account
KritickéIf you sign up with a work/organization email address, your organization can block your Dropbox use until you either join their Dropbox Team or switch to a personal email. Once on a Team, admins can access, disclose, restrict, or remove your content, and may prevent you from ever leaving the Team account.
EU 14-Day Refund Right for All Plan Changes
Pro tipUsers in the European Union have a legal right to cancel their Paid Account subscriptions and obtain a full refund within 14 days of signing up for, upgrading to, or renewing a Paid Account. This applies to all plan changes, not just initial signups. To claim, click the refund link in the Terms of Service or contact support.
Downgrade to Basic Free to Keep Files Before Canceling
Pro tipWhen canceling a paid account, consider downgrading to the free Basic plan (2GB) instead of fully canceling. This preserves your account structure and you can keep files up to 2GB accessible. You can always delete files or use selective sync to get under the limit, maintaining access to version history within the free tier limits.
Temné vzory k pozorování
- Cancel page requires login before showing any information
- No clear cancel button visible on pricing page - requires navigating to separate URL
- Refund policy only mentioned briefly in Terms of Service, not prominently displayed
- Annual plan renewal notice sent but no specific reminder about auto-renewal charges
Taktiky udržení zákazníka
- Reminder email about plan renewal for annual plans
- Likely shows features and storage that will be lost upon cancellation
- Automatic downgrade to free Basic plan instead of full cancellation
Tarify Dropbox a co ztratíte
O co přijdete
Po zrušení
Reaktivace
Účet můžete později znovu aktivovat
Přístup k obsahu
Váš obsah zůstane přístupný i po zrušení
Vrácení peněz
Přes Original payment method
EU users have right to cancel and obtain refund within 14 days of signing up, upgrading, or renewing a Paid Account
Nejste připraveni úplně zrušit?
Možnost přechodu na nižší tarif
Přepněte na levnější tarif
Byl tento návod užitečný?
Související služby
Sledujte své předplatné Dropbox
Dostávejte upozornění na platby, sledujte výdaje a spravujte všechna předplatná na jednom místě.
Začít — zdarma