Jak zrušit Microsoft 365
Důležitá upozornění
- OneDrive storage reduces from 1TB to 5GB - files may be deleted if over limit
- Office apps become read-only after subscription ends
- Premium features in Outlook, Word, Excel, PowerPoint will be disabled
- You have 60 days to download your data before potential deletion
- Family sharing features will end for all family members
- Annual subscriptions are only refundable within 30 days of purchase/renewal
Postup krok za krokem
Sign in to your Microsoft account at https://account.microsoft.com
Navigate to 'Services & subscriptions' section
Find your Microsoft 365 subscription in the list
Click 'Manage' under the subscription
Select 'Cancel subscription' or 'Turn off recurring billing'
Follow the prompts and select a cancellation reason
Confirm cancellation on the final screen
Tipy a na co si dát pozor
Nonprofit organizations get massive discounts or free access
Pro tipQualified nonprofit organizations can get Microsoft 365 Business subscriptions heavily discounted (often 75% off) or entirely free through Microsoft's Nonprofit program. Requirements vary by country but generally need recognized charity status. If you work for a nonprofit, check eligibility at nonprofit.microsoft.com.
Switch to monthly before canceling annual plan
Pro tipIf you have an annual Microsoft 365 subscription and want to cancel mid-term, you'll typically lose access immediately without prorated refund (after the 30-day window). Some users report success by contacting support to 'switch' to a monthly plan first, then canceling the monthly plan, which may preserve more value. Results vary by support agent.
Temné vzory k pozorování
- Confusing language between 'cancel subscription' and 'turn off recurring billing'
- Multiple confirmation screens with retention offers
- Prominent 'Keep subscription' buttons vs small 'Continue canceling' links
- Feature loss warnings displayed prominently to discourage cancellation
- Survey requirements before final cancellation
- Buried cancellation option within multiple menu layers
Taktiky udržení zákazníka
- Shows detailed list of features you'll lose access to
- Displays family members or team members who will be affected
- Offers to downgrade to free Microsoft account instead
- Highlights cloud storage that will be reduced
- Reminds of Office apps that will become read-only
- May offer discounted renewal rates
Tarify Microsoft 365 a co ztratíte
O co přijdete
Po zrušení
Ochranná lhůta
30 dní na rozmyšlenou
Uchování dat
Vaše data uchována po 60 dní
Reaktivace
Účet můžete později znovu aktivovat
Přístup k obsahu
Váš obsah zůstane přístupný i po zrušení
Vrácení peněz
Přes Original payment method, 7-14 business days
Full refund available within 30 days of annual subscription purchase or renewal. Monthly subscriptions are non-refundable but you can cancel anytime.
Nejste připraveni úplně zrušit?
Možnost přechodu na nižší tarif
Přepněte na levnější tarif
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Související služby
Sledujte své předplatné Microsoft 365
Dostávejte upozornění na platby, sledujte výdaje a spravujte všechna předplatná na jednom místě.
Začít — zdarma