How to Cancel Dashlane
Plan ahead
Must cancel before automatic renewal
Cancel before renewal date
Important Warnings
- Subscription automatically renews at current rate unless cancelled before renewal
- Must have Master Password or Recovery codes to access account and data
- No clear cancellation documentation provided in public-facing content
- Changes to Terms take effect in 30 days for existing users
- Dashlane cannot recover your Master Password or unlock your account if lost
Step-by-step instructions
Log in to your Dashlane account at https://www.dashlane.com
Access your account settings through the web app or browser extension
Navigate to the 'Billing' or 'Subscription' section in your account settings
Locate the option to manage or cancel your subscription
Click 'Cancel Subscription' or similar option
Follow the prompts to confirm cancellation before the next billing cycle
Verify you receive a confirmation email of the cancellation
Tips & Things to Watch For
Lost Master Password = Lost Data Forever
CriticalSection 2(b) explicitly states in all caps: 'DASHLANE DOES NOT STORE, HAVE ACCESS TO, OR HAVE ANY MEANS OF RECREATING OR RETRIEVING YOUR MASTER PASSWORD, NOR CAN WE ACCESS SECURED DATA IF YOU LOSE YOUR MASTER PASSWORD.' This is a zero-knowledge architecture - if you lose your master password without recovery codes, all your data is permanently inaccessible. No customer support can help.
Passwordless Login requires recovery codes or you're locked out
CriticalSection 2(c) warns that if you use Passwordless Login and lose access to ALL verified devices without saving Account Recovery codes, 'DASHLANE WILL NOT BE ABLE TO RESTORE ACCESS TO YOUR ACCOUNT.' You must save recovery codes or maintain access to at least one verified device.
14-day free trial available for business plans
Pro TipThe pricing page shows 'Try free for 14 days' option for Password Management business plan. You can test the full service before committing to annual billing.
Contact sales for cancellation may involve retention tactics
Pro TipLike most SaaS companies, contacting support to cancel may result in retention offers like discounts or pause options. No evidence in scraped content, but common industry practice for annual subscriptions.
What to Expect
Dark Patterns to Watch
- No clear cancellation information provided in scraped content
- Automatic renewal enabled by default with capitalized warning in TOS
- Master password cannot be recovered, creating data hostage situation if forgotten
- Cancellation process not documented in help center content provided
- Terms emphasize what you lose rather than how to cancel
Retention Tactics
- Emphasis on losing access to secured data
- No clear path to cancellation increases friction
- Automatic renewal requires proactive cancellation
Dashlane Plans & What You'll Lose
What you'll lose access to
After You Cancel
Reactivation
You can reactivate your account later
Content Access
Your content remains accessible after cancellation
Refund
Via Original payment method
Terms state subscriptions automatically renew unless cancelled - no specific refund policy mentioned in scraped content
Not ready to fully cancel?
Downgrade available
Switch to a cheaper plan instead
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