How to Cancel Notion
Important Warnings
- Downgrading will result in loss of paid features but content remains accessible on Free plan
- Free plan has block limits for teams with 2+ members
- File upload size reduced to 5MB on Free plan
- Page history reduced to 7 days on Free plan
- You retain access to paid features until end of current billing cycle after cancellation
Step-by-step instructions
Open Notion and sign in to your workspace
Click on 'Settings & members' in the left-hand sidebar (desktop)
Select 'Billing' from the settings menu
Click on 'Change plan' button
Select the option to cancel or downgrade to the Free plan
Confirm the cancellation (you'll retain access until the end of your billing cycle)
Tips & Things to Watch For
Generous refund window: 3 days for monthly, 30 days for annual
Pro TipNotion offers full (non-prorated) refunds if you downgrade within 3 days of signing up for monthly billing, or within 30 days for annual billing. This is explicitly stated in their FAQ and applies to mistaken signups.
EU customers get extended 14-day refund on monthly plans
Pro TipIf you live in the European Union, UK, or regions with mandatory refund policies, you can get a full refund for monthly subscriptions within 14 days (not just 72 hours). You need to explicitly mention you're in a region with mandatory refund policy when contacting support.
Dark Patterns to Watch
- Cancellation option labeled as 'Change plan' rather than 'Cancel subscription'
- Cancel page requires JavaScript, potentially blocking some users
- No prominent cancel button in billing settings
Retention Tactics
- Shows features you'll lose when downgrading
- Automatic downgrade to Free plan rather than full deletion
- Continued access until end of billing period may reduce urgency to reconsider
Cancel via Email
Send this pre-written email to [email protected]
Sign up to auto-fill your details.
Notion Plans & What You'll Lose
What you'll lose access to
After You Cancel
Reactivation
You can reactivate your account later
Content Access
Your content remains accessible after cancellation
Refund
Via Full refund (not pro-rated) to original payment method
Full refunds available within 3 days of monthly subscription or 30 days of annual subscription sign-up. EU customers get 14 days for monthly subscriptions. Accidental member additions refundable within 3 days of invoice.
Not ready to fully cancel?
Downgrade available
Switch to a cheaper plan instead
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