How to Cancel ProtonVPN
Important Warnings
- Cancellation must be requested to get refund within 30-day window
- After cancellation, account reverts to free plan with limited features
- Pro-rated credit applied when switching plans, but no refunds for downgrades
- Must meet new plan requirements when downgrading (deactivate email addresses, reduce storage)
Step-by-step instructions
Sign in to your Proton account at https://account.protonvpn.com
Navigate to your account dashboard
Go to the 'Subscription' or 'Account' settings page
Locate your active VPN Plus or Proton Unlimited subscription
Click on the subscription management options
Select 'Cancel subscription' or turn off auto-renewal
Confirm your cancellation when prompted
Tips & Things to Watch For
VPN Plus Includes Free Versions of All Proton Services
Pro TipA VPN Plus subscription automatically includes Proton Mail Free, Proton Drive Free, Proton Pass Free, and limited Proton Calendar access. You get the premium VPN features plus free access to the entire Proton ecosystem, making it a better value than just the VPN alone.
10 Simultaneous Device Connections on Paid Plans
Pro TipAll paid plans (VPN Plus and Proton Unlimited) allow you to connect up to 10 devices simultaneously with a single subscription. This effectively makes it shareable across multiple household members or all your personal devices without needing separate accounts.
Dark Patterns to Watch
- No direct cancellation link provided in pricing or FAQ pages
- Cancellation process not clearly documented in support materials
- Emphasis on money-back guarantee rather than cancellation process
- Free plan highlighted as alternative rather than clear cancellation path
Retention Tactics
- Free plan offered as downgrade alternative
- Emphasis on what features you'll lose
- 30-day money-back guarantee mentioned instead of cancellation
- Community support and mission-driven messaging to create emotional connection
Cancel via Email
Send this pre-written email to contact@proton.me
Sign up to auto-fill your details.
ProtonVPN Plans & What You'll Lose
What you'll lose access to
After You Cancel
Reactivation
You can reactivate your account later
Content Access
Your content remains accessible after cancellation
Refund
Via Original payment method per Terms and Conditions
Money-back guarantee available for all subscriptions if requested within first 30 days
Not ready to fully cancel?
Downgrade available
Switch to a cheaper plan instead
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