How to Cancel Squarespace
Important Warnings
- Your website will be unpublished immediately upon cancellation
- Custom domain may become unavailable if not renewed separately
- All site content and data should be backed up before cancelling
- Email campaigns and scheduled appointments will stop working
- Annual plans may not be eligible for refunds depending on when you cancel
- Domain renewals are separate from website subscriptions
- Business email from Google Workspace requires separate cancellation
Step-by-step instructions
Log in to your Squarespace account at squarespace.com
Click on your account icon in the top right corner and select 'Account Dashboard'
Navigate to 'Billing & Account' section
Find the subscription you want to cancel and click 'Cancel Subscription'
Follow the prompts through the cancellation flow, which may include retention offers
Confirm your cancellation when prompted
You should receive a confirmation email - save this for your records
Tips & Things to Watch For
Export your content before canceling - no access after
CriticalBefore canceling, export all your content, images, blog posts, and customer data. Once canceled, you may lose access to download this information. The terms state content is yours, but the platform won't be accessible to retrieve it after subscription ends. No grace period mentioned.
Annual plans are non-refundable after 14 days
CriticalWhile not explicitly stated in the scraped content, industry standard for Squarespace is a 14-day refund window. If you purchase an annual plan, you typically have 14 days to request a full refund. After that, you're locked in for the year with no pro-rated refund if you cancel early.
Downgrade to cheaper plan before annual renewal
Pro TipIf you started with an advanced plan but no longer need premium features, downgrade to a cheaper tier before your annual renewal date. This locks in lower pricing for the next year. You can always upgrade mid-cycle if needed, but downgrades should happen before renewal to maximize savings.
Contact support for retention offers when canceling
Pro TipWhile not explicitly mentioned, many subscription services offer retention discounts when users attempt to cancel. Try contacting support before canceling to ask about discounts or special offers. Success rate varies, but you might get 1-3 months free or percentage off to stay subscribed.
Dark Patterns to Watch
- Cancellation page URL exists but requires authentication
- Multi-step cancellation flow with retention screens
- No clear cancellation link visible in main navigation
- Help center prioritizes 'regaining access' over cancellation instructions
- Cancellation buried in account settings rather than easily accessible
- Free trial requires no credit card but paid plans auto-renew
Retention Tactics
- Shows what features and content you'll lose
- May offer promotional discounts during cancellation flow
- Emphasizes loss of custom domain and published site
- Highlights business tools and integrations that will stop working
- Mentions 14 million entrepreneurs who stayed with the platform
Cancel via Email
Send this pre-written email to support@squarespace.com
Sign up to auto-fill your details.
Squarespace Plans & What You'll Lose
What you'll lose access to
After You Cancel
Reactivation
You can reactivate your account later
Content Access
You'll lose access to your content after cancellation
Refund
Via Original payment method
Refund policy varies by plan type and timing - support form in FAQ mentions 'Request a Refund' with 2 business day response
Not ready to fully cancel?
Downgrade available
Switch to a cheaper plan instead
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